Decrease costs AND improve customer service in the contact center with the unified desktop
New Cincom white paper, "The Unified Desktop," reveals how!
Register here to learn how a unified agent desktop decreases the cost of operating a contact center while it improves your ability to deliver better customer service.
This white paper illustrates how a unified desktop:
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Simplifies access to existing back-office applications and maximizes their value
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Enables meaningful reporting across all agents and customer interactions
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Reduces agent training costs
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Helped one company slash average handle time by 77 seconds
Unified Desktop 2007
NEW CINCOM WHITE PAPER —
"The Unified Desktop"
"Loyalty drops by 76 percentage points when a customer is less than satisfied with the response he or she receives."
